Refund policy

Return & Refund Policy

Effective Date: June 11, 2024

At BloomHar, customer satisfaction is important to us. We want customers to have a positive experience when purchasing our cosmetic and beauty products.

Due to the nature of cosmetic products and hygiene considerations, certain conditions apply to returns and refunds.

Return Eligibility

Customers may request a return if the following conditions are met:

- The product is unused
- The product remains unopened
- The product is in its original packaging
- Proof of purchase is provided

Returned items must be in a condition suitable for resale.

Return Period

Customers may request a return within 30 days of receiving the product. Requests submitted after this period may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, opened, used, or altered cosmetic products generally cannot be returned.

Exceptions may apply if:

- The product is defective
- The wrong item was received
- The product arrived damaged

Return Request Process

To request a return, please contact our customer service team and provide:

- Order number
- Product name or item details
- Reason for the request
- Relevant photos or supporting information, if applicable

After reviewing your request, we will provide further instructions.

Return Shipping Address

Please do not send returns to the address below without first contacting our customer service team and receiving return instructions. Unauthorized returns may not be accepted.

Return Warehouse Address:
Unit 2, Room 1303, Building 1, Zone A, Rongfu Center, No. 179 Renhe Street, Congtai District, Handan City, Hebei Province

Return Contact Phone: +86 178 3455 7989

Refund Process

Once a return request is approved and the returned item has been reviewed, the refund will be processed to the original payment method used for the purchase.

The time required for the refund to appear may vary depending on your payment provider.

Damaged or Incorrect Orders

If you receive a damaged product or the wrong item, please contact us as soon as possible with the relevant order details and supporting photos.

We will review the issue and provide an appropriate solution.

Contact Information

Brand: BloomHar
Company: Handan Lanting Network Technology Co., Ltd.
Email: support@bloomhar.com
Phone: +86 178 3455 7989
Address: Unit 2, Room 1303, Building 1, Zone A, Rongfu Center, No. 179 Renhe Street, Congtai District, Handan City, Hebei Province